The Online Business Center

Posts Tagged ‘problem with my bank’

Contact your bank fi rst. You might also contact the recipient of the payment. If you are unable to resolve the problem through the bank, and a national bank is involved—a national bank has the words “National,” “National Association,” or “N.A.” in its offi cial name—you may contact the Customer Assistance Group at the Offi ce of the Comptroller of the Currency toll free at 1-800-613-6743 or by e-mail at customer.assistance@occ.treas.gov.
For complaints about state-chartered fi nancial institutions, contact the relevant state attorney general or state banking department. Links to state attorneys general can be found on the Web site of the National Association of Attorneys General at http://www.naag.org. The Conference of State Bank Supervisors lists state banking department links at http://www.csbs.org/ links/statelinks.asp. You may also contact the Federal Reserve Board, http://www.federalreserve.gov/consumers.htm, regarding state banks that are members of the Federal Reserve System, or the Federal Deposit Insurance Corporation, http://www.fdic.gov/consumers/consumer/index.html, regarding state banks that are not members of the Federal Reserve System.

For complaints about nationally-chartered savings banks and thrifts, contact the Offi ce of Thrift Supervision at http://www.ots.treas.gov. If you have a problem with the recipient of your check—an entity other than a financial institution, such as a department store—contact the Federal Trade Commission toll free at 1-877-FTC-HELP (1-877-382-4357). More information about contacting the FTC is on the Web at http://www.ftc.gov.